To make a claim please follow the following procedure:
The claimant goes onto sportscover where they can locate an online claim form or call up to discuss with a claims officer.
The following is the link to sportscover: http://www.sportscover.com/claims.asp
A claim pack will be sent out to claimant with additional info and policy documents.
It would be best that each individual knows the policy number for the claims forms.
A benefit to sportscover claims department is that it is in house claims handling.
Screen shot for your reference.